When a pipe bursts at 2am, the homeowner calls three restoration companies. The one who answers gets the job — often a $3,000–$6,000 job, sometimes a $50,000 large loss. ThroughDesk answers every call in under 60 seconds, captures the lead, texts them back, and books the inspection — in English, Spanish, Portuguese, and Haitian Creole.
You're on a job with a wet-vac running. The phone rings and rings. By the time you check it, that homeowner already hired whoever picked up. Here's what that quietly costs a restoration shop every year.
Jumping to 41% on weekends — exactly when water and storm emergencies spike.
They don't leave a voicemail. They call the next company on the list and book.
In an emergency, speed beats reputation. First voice on the line wins the job.
Just 5–10 missed calls a week at restoration job values adds up fast.
Sources: industry missed-call & speed-to-lead research (MIT/InsideSales, HBR, ServiceTitan, Invoca). Figures are industry estimates — your real number is whatever the desk captures in your free pilot.
Every call, 24/7/365, picked up in the caller's language before it ever hits voicemail.
Loss type, severity, address, insurance, urgency — the full intake, triaged like a pro.
Instant confirmation text so the lead stays warm and doesn't keep dialing competitors.
Straight onto your calendar and into your CRM. You show up. You close. You dry it out.
Answering services take a message. ThroughDesk runs your entire intake — and goes back to mine the jobs you already left on the table.
English, Spanish, Portuguese, Haitian Creole. Your callers — and their panicked customers — get answered in the language they actually speak.
If a call ever slips, an instant text fires back automatically — recovering up to 30–40% of leads that would've gone cold.
We campaign your old database — past quotes, no-shows, aged leads — and book jobs from contacts you already paid to acquire. Revenue in week one.
Inspections land directly on your calendar with automated reminders, so fewer no-shows and a fuller schedule.
After every job, we ask for the review — automatically — and push your Google rating up so more emergencies find you first.
Every Monday: calls answered, jobs booked, revenue captured, leads revived — in plain dollars. You see exactly what you're paying for.
In Miami-Dade, ~66% of people speak Spanish at home. Haitian Creole is an official county language. Brazilian Portuguese fills Broward and the Hispanic-Brazilian corridor. The big answering services top out at English-plus-maybe-Spanish.
ThroughDesk answers the owner and the homeowner in their own language — so a Creole-speaking grandmother with a flooded kitchen never gets a voicemail, and you never lose a job to a competitor who couldn't understand the call either.
"Se me inundó la cocina, necesito ayuda ahora mismo."
"There's water coming through the ceiling — can someone come tonight?"
"Tem mofo no quarto das crianças, preciso de alguém urgente."
"Gen dlo ki anvayi kay la, mwen bezwen èd kounye a."
Month-to-month. No setup fee during your pilot. Cancel anytime — though once the desk is catching jobs, you won't want to.
Every plan starts with a free 2-week pilot — we run the desk in parallel, you keep every job it catches, and we waive setup. If it doesn't capture work, you walk. No contract, no risk.
The average water-damage job runs $3,000–$6,000. A single large loss can clear $50,000+. Against that, the desk is a rounding error — and it works every night while you sleep.
ThroughDesk is built and run by Anthony Olivo out of South Florida — not a faceless 1-800 floor in another time zone. I spent years closing enterprise deals at Gartner and FPL, where the whole game was getting decision-makers on the phone and earning their trust fast.
I built ThroughDesk because restoration owners are the hardest-working people I know, and they're bleeding jobs every single night to a missed phone call. You're on the roof. You're in the attic. You can't answer. So I built the desk that does — in every language your market speaks, for a fraction of what an in-house intake hire costs.
Drive to my office on Biscayne. Call the desk yourself and hear it answer. I'm local, I'm reachable, and I'll tell you honestly if it's not a fit.
Twenty minutes to set up. We run the desk in parallel with whatever you do now, and you see exactly what it catches — in real dollars. If it doesn't earn its keep, you walk. No contract.