ThroughDesk is the embedded intake desk for solo and small South Florida law firms. We answer every call, qualify every lead, run the conflict check, sign the retainer, and log the case into your CRM — in three languages, around the clock, for a fraction of what hiring a coordinator costs.
When the phone rings at 11:42 pm, what answers isn't a chatbot or an answering service. It's a nine-layer operational stack — voice infrastructure, real-time intake processing, conflict checking against your matter system, e-retainer flow, calendar booking, owner alerts, transcript archival, daily quality control, and hard-coded ethics guardrails — running in concert. This is what most firms try to hire one person to do.
Carrier-grade routing on Twilio. Dedicated DIDs per firm. Sub-second answer time, after-hours forking, call recording, and intelligent overflow from your existing receptionist.
Auto-detects English, Spanish, or Haitian Creole on the caller's first phoneme. Practice-area-tuned prompts route PI, family, immigration, and criminal callers to the right intake script.
While the caller is still describing the case, we query your matter system for adverse-party matches. Flagged conflicts route to you, not into your pipeline. No surprise disqualifications at intake.
Native endpoints to every legal CRM small Florida firms actually use. Structured intake fields map directly into your matter schema — practice area, date of loss, injury type, insurance carrier, conflict status.
Qualified callers leave the line with a LawPay retainer link in their texts, a DocuSign packet in their inbox, and a consult booked into your Google or Outlook calendar — typically inside 90 seconds.
Before the caller hangs up, the managing partner gets a structured SMS: case type, conflict status, retainer link sent, calendar slot booked, transcript link. No more "what came in last night?"
Every call transcribed, timestamped, and stored against the matter. Searchable post-hoc by phrase, caller, date, outcome. The discovery record you didn't know you were building.
Every script versioned. Every prompt edit reviewed. Daily exception report on weird calls, edge cases, prompt drift. Monthly QBR on intake quality, conversion rate, and language-mix.
Hard-coded refusals on legal advice, outcome prediction, and fee quoting. The desk captures, qualifies, books, and routes. The attorney advises. Written into every prompt, audited every week.
ThroughDesk replaces the seat you'd otherwise hire — at 40–60% of the loaded cost. No turnover. No recruiter fees. No "she's out sick." The desk is on Tuesday, on Christmas Eve, and at 2:14 am on Sunday. And it sounds like Miami when it answers.
Bilingual intake coordinator in Miami — base + benefits + payroll tax + training + management.
Flagship tier, all-in. No setup fee. No contract. Cancel any month.
Direct cash — before the calls you start catching that you weren't catching before.
One PI case at 33% contingency on a $90K settlement pays for the year. Nine times over.
Real annual costs for a bilingual Miami intake coordinator, line-itemed against ThroughDesk Operations Desk. Numbers from 2026 Miami market rates for legal intake / paralegal roles.
Three tiers. Pick how much of the front office you want absorbed. Every tier deploys in fourteen days, connects to your CRM, and answers in three languages.
No three-month implementation. No "AI strategy phase." We deploy on a single shared snapshot refined across legal clients — your firm bolts onto it. The whole arc, every time:
One 45-minute call. We capture your intake script, conflict rules, calendar, CRM, and call flow. You countersign.
Voice agent trained on your script. CRM connected. E-retainer wired. Calendar synced. Numbers provisioned. Trilingual tested.
The desk takes live calls in capture-only mode. We review every transcript with you and tighten prompts before any lead routes.
Phone forwarding flips. The desk is yours. Daily report at 7 am. 30-day QBR locked in your calendar.
Orchestrated on Make.com and n8n. Voice on GoHighLevel and Twilio. Native and middleware connections to every legal CRM small Florida firms actually use. If your stack isn't here, we build the bridge in the deploy week.
Three languages live. Accent-aware, idiom-aware. Forty percent of Little Haiti's daily legal calls disappear because the firm's receptionist doesn't speak Creole. We don't.
Plain, careful, attorney-appropriate. No "press one." No "if you're calling about your bill." Just intake.
Cuban, Colombian, Venezuelan, Argentine — accent-aware, idiom-aware. Bilingual is table stakes south of Broward.
The language ~10% of Miami-Dade speaks at home — and the one most "bilingual" answering services don't cover.
ThroughDesk is operated by ReAlign Studio LLC out of 2045 Biscayne Blvd, Miami. We're local. We're small on purpose. We won't be the cheapest desk on Google — we will be the one that understands what an intake looks like on a Friday at 6:47 pm when your office is dark.
Former Gartner enterprise B2B (mid-market CEOs). Florida-based. Bilingual. Builds the desk you don't have to manage.
Twenty minutes. We'll diagnose your intake leakage, walk you through the deploy, and tell you honestly which tier fits. If the math doesn't work, we'll say so.